FAQ's


What happens once I place an online order?
Once you have successfully placed your order with Monoxide Style, you will receive an automatic email confirming your order. Once your order has been shipped from our studio, you will receive a shipping confirmation that includes all shipping details.

How long does it take until my order is shipped?
Each piece is made to order and can take up to 5 business days to produce. Please contact us at info@monoxidestyle.com for a precise shipping date.

Free Standard Shipping in Canada?
You Betcha! We offer free standard shipping in Canada on orders over $50 after taxes via Canada Post. Please note: orders shipped via Canada Post will receive tracking number but international and US orders may not receive a tracking number. US and International orders are subject to shipping costs.

How do I track my order?
If you have chosen a shipping method that includes tracking, a tracking number will be sent in the shipping confirmation email.

Are your earrings hypoallergenic?
Yes, our earring posts are made of hypoallergenic surgical steel.

Do you offer repairs?
Of course we do. We stand behind the quality of each jewelry piece we handcraft in our studio. Scroll down for our return and repairs policy.

 

Returns and Repairs

All our jewelry is handcrafted in our studio with love, care and an attention to detail. Your satisfaction is very important to us, if for some reason you are not fully satisfied, please return any purchases made online or in person directly to us by mail or by leaving your purchase at the Toronto Designers Market. You will receive a credit for the amount of you purchase less shipping costs.

Our mailing address is:

Monoxide Style

1605 Queen St W, Toronto, ON M6R 1A9



*All sales are final on customized and discounted items.

For any repair inquiries, please email info@monoxidestyle.com.
We will make reasonable repairs on items for up to 1 year after date of purchase. Monoxide Style reserves the right to deny unreasonable repairs, returns, and exchanges.